Welcome to the second edition of In Conversation With….
For this edition, we interviewed our Customer Services Manager, Cath. Cath is not only the star of some of our marketing videos but an integral part of the inner workings of Global Telemetrics.
Dark nights are approaching, Autumn weather is here, as September ends and Spooky Season begins, the nightmare continues for car owners as theft figures continue to rise.
After already surpassing last year’s £23m recovery total during August, we are now in new territory as far as value recovered for the year is concerned. Thanks to an additional £3m worth of vehicles with our devices recovered in September, Global Telemetrics have now recovered just over £28m worth of vehicles for 2022.
It’s not often you get the call to say it’s time to locate and find a car with the initials RR and it’s a Rolls Royce not a Range Rover, but this is exactly what happened to Chris in our Secure Control Centre at the end of September.
Around 3am in the morning, Chris took a call to say that the customers property had been broken into and their security gates smashed open. As a result, thieves had stolen the customers Rolls Royce Cullinan.
At the end of September one straight forward recovery led to a big haul, as our Repatriations Team alongside the police discovered 7 stolen vehicles at the same location!
Picture the scene, it’s Friday evening, all your work is done and you are about to settle down for a nice relaxing weekend, ‘RING RING’ your phone sounds and Global Telemetrics is the name on the screen.
Alicia from the Stolen Vehicle Recovery team informed our customer that his Timberwolf Wood Chipper was currently being moved. The customer confirmed that this shouldn’t be moving and was indeed stolen. Alicia immediately advised the customer to report it as stolen to the police and obtain a crime reference number whilst she prepped our dedicated Repatriations Team.
Both July and August saw a great run of recoveries for Global Telemetrics, where alongside the tracked vehicle other vehicles were recovered at the same time.
This Range Rover theft would again prove to lead to other discoveries! At the end of July, our dedicated control centre was alerted to the theft of a Range Rover Autobiography belonging to one of our customers.
As a company, our most stolen vehicle is the Range Rover. When we have a theft situation occur in our Secure Control Centre one of our team will inevitably ask ‘What Kind of Range Rover is it?’
For the country as a whole, according to the DVLA in reports produced earlier in the year, it is the Range Rover that takes second place, sandwiched between the Ford Focus and the Ford Fiesta, with another mid-range vehicle, the Volkswagen Golf in fourth place. The rest of the top ten was finished off with Mercedes- Benz C Class, BMW 3 Series, Land Rover Discovery, Vauxhall Corsa, Vauxhall Astra and the Mercedes-Benz E-Class
Welcome to our new feature for our blogs, Global Telemetrics in conversation with…..
For this edition we are focusing on our Stolen Vehicle Recovery Manager who we will refer to as AS for security purposes
The Stolen Vehicle Recovery (SVR) department is the heartbeat of Global Telemetrics. Essentially, our SmarTrack devices are there to provide vehicle security and theft prevention and if the worst should happen it’ll be one of our dedicated 24/7 SVR team that you will speak with.
A constant since the start of the formation of Global Telemetrics in 2009, the SVR team have been monitoring alerts generated by our driver detections systems, locating stolen vehicles, assisting with technical queries and providing technical support.
The Reading and Leeds Festival has been and gone, the football season is back, Liz is about to step into Boris’ shoes and our vehicle recovery figures continue to rise!
August has seen almost £2.9m worth of recoveries for this month, meaning that we are now over £24m so far for the year. After 8 months with 4 left to go this has now surpassed last year’s recovered vehicles total for the whole of 2021 which stood at just over £23m.
Imagine the scene, you have had a fairly auspicious start to the season but in the last few games you have regrouped and turned it around, you have just beat an old rival and the top of the table team, the only unbeaten side left in the league 3-1 on your own ground. The final whistle sounds, overcome with elation and happiness as you walk out of the ground back to your car only to find it no longer where you parked it.
This was a reality for our customer this weekend as he returned to his parking spot to find it vehicle-less. Our control centre had attempted to make contact with the customer after receiving an alert and shortly afterwards the customer called back to confirm his Jaguar F-Type had indeed been stolen from a car park near Old Trafford during the Man Utd vs Arsenal game.