customer services

Welcome to the second edition of In Conversation With…. 

For this edition, we interviewed our Customer Services Manager, Cath. Cath is not only the star of some of our marketing videos but an integral part of the inner workings of Global Telemetrics. 

Over the years if you are a dealer or engineer you will have spoken and known Cath and she is loved across the board, plus if we are honest, we are all a tiny little bit scared of her too! (Sorry Cath)

Customer Services is vital to Global Telemetrics operations and is the frontline for assisting and dealing with any issues our fantastic customer base may have. Cath has been with us for 6 years and her excellent skills led her to now become the glue that holds the Customer Service department together. 

We sat down with Cath to ask her about her time at Global Telemetrics. 

GT: What attracted you to the role? 

Cath: I had been doing a similar role for another company and this seemed the perfect fit for me as I was leaving that company.

GT: What do you most enjoy about your job? 

Cath: Getting jobs booked within a certain time frame, commissioning units and sorting problems – all of it really!

GT: What challenges do you face each day? 

Cath: Organising dates and times for engineers to visit locations, hitting all of our targets and keeping our sales director busy lol! 

GT: What would your perfect day look like?

Cath: Doing what I am doing now and more! 

GT: What is your proudest moment while working here? 

Cath: Winning the in house end of year award for SmarTrack Queen of the year, looking after our corporate clients and keeping them happy!

GT: What is the biggest tip you could give someone about protecting their vehicle? 

Cath: Install a tracking device.

GT: If you could do the role of one other person for a week, who would you choose? 

Cath: Dan, our Head of Technical – knowing everything and fixing issues!

GT: What do you get up to outside of work? 

Cath: I enjoy going out for meals.

GT: And finally…. What has been your funniest moment while working for Global Telemetrics? 

Cath: Getting everyone’s names wrong! 

27 Jan: Theft Case Study – Lightning Strikes Twice

The old saying goes, lightning never strikes twice, however, when it came to our customers Mercedes AMG GLC 43 this was definitely not true.

19 Jan: 2022 End of Year Review £38.6m Recovered

Just like the years before, the auto industry continues to be at war with car theft and this certainly hasn’t shown any signs of slowing down. For 2022, Global Telemetrics announces a recovery total of £38.6m. This is a £15m rise from £23m in 2021.

13 Dec: November Recovery Highlights – £4.8m Recovered

In what seemed like a blink of an eye, November has already come and gone. The World Cup Final is almost upon us, dark nights are in full swing and the foggy and frosty mornings are approaching.

For Global Telemetrics, November 2022 has blown away November 2021 for recovery value totals, becoming our second busiest month of the year so far. November saw £4.8m worth of recoveries, more than double that of 2021.