GPS stands for Global Positioning System. It is a satellite-based geolocation system used to determine location information.

GSM refers to the SIM-based mobile network technology used for voice calls and text messaging.

Yes. Supported tracking systems provide secure online access and mobile apps that allow you to view your vehicle’s location, journey history, geofences, and reports.

Driver Detection Cards identify the authorized driver. If the vehicle is driven without the card present, the monitoring center can contact the account holder to verify the vehicle’s safety.

Contact customer support for assistance with replacement and account updates.

Yes. A button on the back of the card allows you to enable or disable it. LED flashes indicate the current status.

Yes, provided the wallet or purse is not RFID-blocking.

Tracking data is not shared without the owner’s permission, except where legally required by a court order or warrant. Account access is restricted to authorized users.

GPRS refers to the SIM-based mobile data connection used by networks to transmit tracking data.

When a certified engineer installs and commissions the tracker, the device is tested to confirm proper operation. This includes checking battery voltage, backup battery status, ignition status, and GPS location. Most modern trackers also provide a mobile app for viewing locations.

Yes. Hard-wired tracking devices include an internal backup battery that charges while the vehicle is in use. The tracker can continue operating if the vehicle battery or main power supply is disconnected.

The cards contain a rechargeable battery and can be charged using the supplied USB cable.

Yes. Additional cards can be purchased through customer support.

Typically 2–3 months, depending on vehicle usage.

This is generally not recommended. Keeping the card separate from the keys improves security, as a stolen key alone will not bypass the driver detection system.

While tracking devices can be removed, they are professionally concealed within the vehicle to reduce the risk of detection. Many devices enter sleep mode when inactive, minimizing signal transmission. In the event of signal jamming or tampering, recovery teams use additional tools and techniques to assist in vehicle recovery.

For safety reasons, vehicle location information is not shared directly with customers during an active theft investigation. App access may be suspended to prevent customers from attempting to recover the vehicle themselves before law enforcement arrives.

Wired tracking devices can detect when the vehicle battery is disconnected and alert the monitoring center. Mobile apps may also provide low-battery notifications.

If your phone is switched off, out of battery, or in an area with poor signal coverage, the monitoring center will attempt to contact you through alternative methods, including calls, voicemail messages, and text messages. Providing multiple contact numbers is recommended.

Report the theft to the police and obtain a Crime Reference Number. Then contact your monitoring center’s theft support line and provide your customer details and Crime Reference Number so the vehicle recovery process can begin.

Movement Alerts notify the monitoring center when a vehicle is moved without the ignition being turned on, such as when it is being towed or loaded onto a trailer.

The metal structure of many ferries can weaken GPS and mobile network signals, which may affect the delivery of alerts while the vehicle is on board.

Payment is typically required immediately after the tracking system has been commissioned and activated.

This subscription remains valid for as long as you own the original vehicle. In some cases, it may be transferred to another vehicle once within the first 12 months, subject to provider terms and authorized installation requirements.

Yes. Monthly payment plans are often available through Direct Debit, usually with a minimum contract term.

Yes. A certificate confirming installation and active monitoring is typically provided electronically and may also be available in printed form upon request.

Generally, annual subscriptions can be transferred to a replacement vehicle without losing remaining coverage.

Most systems include a manufacturer warranty covering defects and faults for a specified period. Extended warranty options may also be available.

You should notify the service provider so your personal information can be removed from the account and ownership records updated.

Changes to personal information, contact details, or vehicle information usually must be submitted in writing or through a registered email address.

Subscription payments are made directly to the tracking service provider. Once payment is processed, monitoring services become active and installation certification is issued.

An Annual Subscription provides monitoring coverage for 12 months from the date of payment.

Some monthly plans collect multiple months’ fees upfront during the initial payment period, after which regular monthly payments apply.

Yes. The tracker can usually be removed and installed in another vehicle by an authorized installer. Transfer fees and subscription conditions may apply.

Possibly. Depending on when the transfer occurs and how many times the device has been moved, a new subscription may be required.

Yes. The new owner can activate a new subscription, although administration and activation fees may apply.

Refund eligibility is generally limited and subject to the provider’s terms and conditions.

Customer information is typically protected using recognized information security standards and controlled access procedures.

Your app account details are typically provided in your welcome email, which includes instructions and download links for the mobile app.

GPS location data may occasionally be slightly inaccurate, especially near buildings or in dense urban areas. This can result in an incorrect house number being displayed even though the vehicle’s location is generally accurate.

D-iD™ is a smartphone-based driver recognition system that replaces traditional driver tags. When the vehicle ignition is switched on, a notification is sent to the authorized user’s phone. The user can confirm or report the vehicle usage directly through the app.

Yes. Additional users can be added, but the request must be made by the primary account holder through the appropriate customer support process.

Geofences are virtual boundaries set around specific locations. Notifications can be triggered when a vehicle enters or exits these predefined areas.

Use the “Forgot Password” or password reset option on the login screen. A reset link will be sent to your registered email address.

Yes. D-iD™ has been assessed and approved for use within applicable Thatcham S5 security requirements.

Access your online account through the tracking portal provided in your welcome documentation or account activation email.

Reports provide detailed information about vehicle activity and can include journey history, vehicle movements, geofence activity, usage summaries, and other tracking-related data.

If your tracking device supports online account access, login credentials and setup instructions will be included in your welcome email after activation.