Helping to protect your vehicle even while you are asleep

I know what you are thinking… why a case study about one of the most stolen vehicles in the UK and the vehicle that made up 67% of May ‘22’s recovery figures. 

With the recovery of this Range Rover highlights the efficiency and frankly brilliance of the SmarTrack Trident S7 device, our 24/7 Control Centre and our Repatriations Team. Yes that’s correct with this one we are showing off! 

In the early hours of the morning our control centre received an alert that our customers’ Range Rover battery had been disconnected, straight away, Benn from our Stolen Vehicle Recovery team attempted to call the customer but the customer was not responding. Looking through vehicle data Benn was able to analyse that this disconnection and following movement were very unusual at that time of the morning. After several more attempts to contact the customer, Benn contacted our repatriations team and asked them to check it out. 

In a usual theft situation, a crime reference number will be passed to us from the customer before attending the location of the vehicle. However, in certain situations where this is not possible and time is of the essence our Repatriations Team will liaise with the police to get a CAD reference number and attend the vehicle. 

In the usual event of a theft of an asset the following process will occur: 

  1. Customer will report their vehicle stolen on our dedicated theft line/Global Telemetrics will ring the customer to make them aware of one of the alerts that our system generates (Vehicle moving without ignition, Battery disconnected, Driver Detection not present)
  2. If not already obtained, customer will be advised to ring the police and obtain a crime reference number
  3. Global Telemetrics work with our agents who work alongside the police to secure your asset. Upon a receipt of crime reference number, agents will attend the location of your vehicle
  4. As a safety precaution, upon notifying Global Telemetrics of a theft all access to our apps is temporarily disabled. We will keep the owner informed of any updates so they can rest assured everything is in hand. Global Telemetrics will not provide customers with an exact location of the asset to avoid customers endangering themselves
  5. When the vehicle is secured, Global Telemetrics will call the customer to confirm that the vehicle is safe
  6. The police will arrange with the customer collection of the vehicle either from its location or after recovery and forensic examination 

With the vehicle secured and safe under the watchful eye of our Repatriation Team, the hunt was on to contact the vehicle’s owner. A few hours after the original disconnection alert, our control centre was finally able to contact the vehicle owner. The owner was currently out of the country and the vehicle was under care of a driver who also was unable to contact. 

With still no confirmation the vehicle had definitely been stolen our Repatriations Team stayed with the vehicle until confirmation could be obtained. A full 6 hours after the disconnection our customer was finally able to get hold of his driver who had woken up to find the vehicle no longer where it should be. We imagine the driver was massively relieved when our customer was able to tell him it had already been found and secured! 

This goes to show that even if you sleep through and miss your car being stolen  it doesn’t mean our team isn’t keeping an eye on your asset and it may even be recovered by the time you wake up!

This recovery took place in London which is currently our number one hotspot for recoveries so far this year. To protect your vehicle, further information on the products we provide can be found on our website https://smartrack.uk.net or by giving us a call on: 0800 279 6401 or via sales@smartrack.uk.net

You can also find us on social media at:

Twitter: @smartrackltd

Facebook: www.facebook.com/smartrackltd

Instagram: @smartrackltd

Tiktok: @globaltelemetrics

LinkedIn: https://www.linkedin.com/company/global-telemetrics

More News

27 Jul: £20.5 Million in recoveries and only half way through the year.

2022 is at its halfway point, a year that has already seen the Winter Olympics, War in the Ukraine, Fossils found from the same time as the impact that killed the dinosaurs, Elon Musk buying twitter then possibly pulling out of buying Twitter, Nottingham Forest ending a 23 year exile from top flight football and the UK getting actual points and coming second in Eurovision.

For Global Telemetrics, at the halfway point of the year we are less than £3 million pounds away from matching the total of vehicles recovered for the whole of 2021. In 2021, Global Telemetrics successfully recovered £23 million pounds worth of vehicles. At the end of Quarter 2 for 2022 we are currently at £20.5 million with £8.5m recovered in this second quarter alone.

15 Jul: Chop Shop located from SmarTrack device

Earlier on in July we had a report to our control centre that our customers’ Range Rover SVR had been stolen. After contacting our control centre armed with their crime reference number our Stolen Vehicle Recovery Team leaped into action and immediately started the process of locating the vehicle.

So far, halfway throughout the year Range Rover’s have made up 60% of all vehicles recovered by Global Telemetrics.

14 Jul: Caravan Tracking Device helps police recover more than one vehicle

SmarTrack products have once again been vital in the fight against vehicle theft as the recovery of one tracked caravan has led to 3 other untracked caravans being recovered on the same site.

At the start of July, in the early hours of the morning, our control centre team received a movement notification from one of our customer’s caravans. The team could see that it was moving away from its usual storage unit. Julie at the control centre was quick to call the customer to find out if everything was ok.