Case Study, Theft from Train Station – Range Rover Sport

Earlier this month (March ‘22), the Global Telemetrics control centre called our customer on an alert call after we were notified that their Range Rover Sport was moving without the driver detection card present. This is a fairly common occurrence and usually a routine call for our control centre, but not for this Range Rover. 

Our customer confirmed that the car had been parked at a railway station since the morning and if it was moving it had definitely been stolen. Following procedure our SVR team advised the customer to contact the police and obtain a crime reference number. 

In the event of a theft of an asset the following process will occur: 

  1. Customer will report their vehicle stolen on our dedicated theft line  / Global Telemetrics will ring the customer to make them aware of one of the alerts that our system generates (Vehicle moving without ignition, Battery disconnected, Driver Detection not present)
  2. If not already obtained, customer will be advised to ring the police and obtain a crime reference number
  3. Global Telemetrics work with our agents who work alongside the police to secure your asset. Upon a receipt of crime reference number, agents will attend the location of your vehicle
  4. As a safety precaution, upon notifying Global Telemetrics of a theft all access to our apps is temporarily disabled. We will keep the owner informed of any updates so they can rest assured everything is in hand. Global Telemetrics will not provide customers with an exact location of the asset to avoid customers endangering themselves
  5. When the vehicle is secured, Global Telemetrics will call the customer to confirm that the vehicle is safe
  6. The police will arrange with the customer collection of the vehicle either from its location or after recovery and forensic examination

Within minutes, the customer called back with a crime reference number and our Repatriations Team were given the location of the vehicle. The vehicle was still on the move away from the train station, and as our control centre were on the phone to the repatriations team the vehicle headed towards a country road, typically where thieves will find somewhere quiet to park up and search the vehicle for trackers. 

Within 12 minutes of receipt of the location, the Repatriations Team alongside the police were behind the vehicle. As the police approached, the thief in the Range Rover rammed the police car. Thankfully, a female police officer was uninjured during this incident.

The police apprehended and arrested one thief, while unfortunately one other was able to escape from the scene. With the vehicle being damaged and one thief getting away the vehicle was recovered for criminal analysis, for the customer to collect when investigations had been complete.

For this customer, the Global Telemetrics S5+ tracker installed was invaluable. The S5+ system has 2 Bluetooth Driver Detection cards which, if not present or not switched on when the vehicle moves, generates an alert to our control centre. Within 3 minutes of getting the alert Global Telemetrics will contact the customer to make sure everything is ok.

This quick action from our control centre, combined with the swift action from the customer calling the police and our repatriations team acting on the information, led to the successful recovery of the range rover and one more criminal arrested. 

For further information on the products we provide can be found on our website https://smartrack.uk.net/ or by giving us a call on: 0800 279 6401 or via sales@smartrack.uk.net

 

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