The old saying goes, lightning never strikes twice, however, when it came to our customers Mercedes AMG GLC 43 this was definitely not true. 

In the middle of January, we had a report from one of our finance customers that their customer’s vehicle had been stolen. Global Telemetrics provides solutions for some of the UK’s top finance and Insurance companies. 

In this case, our finance customers’ own customer reported the vehicle was stolen in the early hours and the finance company contacted us for assistance. With the crime reference provided, our Auto-Crime Investigation Repatriation Team headed to the location provided via our SmarTrack tracking device. 

In the event of a standard theft of an asset the following process will occur: 

  1. The customer will report their vehicle stolen on our dedicated theft line. Global Telemetrics will ring the customer to make them aware of one of the alerts that our system generates (vehicle moving without ignition, battery disconnected, Driver Detection not present)
  2. If not already obtained, customer will be advised to ring the police and obtain a crime reference number
  3. Global Telemetrics work with our agents who work alongside the police to secure your asset. Upon a receipt of crime reference number, agents will attend the location of your vehicle
  4. As a safety precaution, upon notifying Global Telemetrics of a theft, access to your tracking data is temporarily disabled. We will keep the owner informed of any updates so they can rest assured everything is in hand. Global Telemetrics will not provide customers with an exact location of the asset to avoid an unintentional endangerment to life
  5. When the vehicle is secured, Global Telemetrics will call the customer to confirm that the vehicle is safe
  6. The police will arrange with the customer collection of the vehicle either from its location or after recovery and forensic examination 

This one was a fairly straight forward recovery. The vehicle was located and secured and the customer was able to collect the vehicle and return it to his home address with ease. Job done, case closed, another win for the good guys! Or so it seemed…..

When our Repatriations team receive notification of a stolen vehicle, they liaise directly with police to get the vehicle secured and recovered either to the customer or for SOCO. Naturally, because of this our team has a very good working relationship with police and they keep in close contact. 

Later that night, police contacted our Repatriations agents to let them know it had been stolen again! With a new crime reference number in hand and a call to our Secure Control Centre, our Repatriations agents quickly sprung into action and headed to the location, once again provided by our Secure Control Centre. Within 40 minutes of being reported to Global Telemetrics, the vehicle was secured and this time with a stay at a Met Police controlled location overnight until the customer was able to collect. 

This case is a rarity, for a vehicle to be stolen twice in one day but it isn’t by any means unique. As car theft rises in the UK and criminals become more desperate this is something we could easily see a lot more of. Thankfully, because of the SmarTrack device, expertly hidden away inside the vehicle, the thieves were unable to get away with the vehicle. Chances are however that this was a vehicle to order, which means a Mercedes without a tracker may well now be in the wrong hands. 

To prevent your vehicle being in the wrong hands visit our website or give us a call on: 0800 279 6401 or email via:

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