Subscriptions
When do I pay for the system?
Immediately after the vehicle is commissioned on the Global Telemetrics system, a payment email will be sent to the email address provided with a link to pay online.
Who do I pay my Subscription to?
Subscription payments are to be made payable to Global Telemetrics Limited.
Please either use the link provided within the payment email or call a member of staff on 0800 279 6401. We are open 24 hours a day. Once your payment details are taken and processed, we will be able to monitor your vehicle 24 hours a day, 365 days a year. After the payment has been processed, a certificate will then be sent to you confirming the tracking device is installed and that all current monitoring fees have been paid.
What is the Duration of Vehicle Ownership Subscription?
Duration of Vehicle Ownership Subscription covers you for the length of time that you own the original vehicle the device has been installed to. The subscription may be transferred to another vehicle once within the first 12 months of the installation date. Should the system be removed and refitted for a second time, or after the initial 12 month period, you are required to repay and restart your subscription payment. All works must be carried out by a Global Telemetrics accredited engineer. Please contact Global Telemetrics if you require details for an authorised dealership.
Please note Duration of Vehicle Ownership is not available on self tracking products.
What is an Annual Subscription?
Annual Subscription covers you for a 12 month period. This period is effective from the date of the subscription payment.
Do you offer a monthly Subscription?
Global Telemetrics offers a monthly subscription through Direct Debit. Minimum term is 12 months.
My first payment has come out at double why is this?
When first subscribing, through the online form, you will be billed for 2 months as per our terms and conditions, for the third month this will go to your single agreed amount.
Do I get a certificate to confirm a tracking device is installed?
Yes, all installed devices that are monitored by Global Telemetrics will receive certification, these will be received via email in PDF format. A physical copy may also be sent upon request.
Can I keep my SmarTrack system if I change my vehicle?
Yes. If you decide to change your vehicle, you can have the system removed and re-fitted to an alternative vehicle. All works carried out in relation to the system must be carried out by a Global Telemetrics accredited dealer. Please bear in mind that if you have purchased a Duration of Vehicle Ownership, you may need to re-pay and restart your subscription policy. If you have purchased an Annual policy, you will not lose any subscription as the remaining time left on the policy will cover your new vehicle.
Please contact Global Telemetrics if you require details for an authorised dealership who can arrange the removal and refit of the system for you. Labour cost will be applicable for this to be completed. The approved Global Telemetrics installer will re-fit and re-test the tracker unit and provide us with the new vehicle details. New documentation will then be sent for your records.
If I change my vehicle, do I lose my subscription if I pay annually?
No, we can transfer the Annual Subscription to enable cover being provided for the new vehicle with no administrative charges being charged.
Do I lose my subscription if I pay Duration of Vehicle Ownership?
Possibly, yes. If the tracker was originally installed for more than 12 months, or it is being removed and refitted multiple times, you will need to re-pay and restart your subscription policy.
Please note, the Duration option is not available within our Self monitoring range.
What warranty do I get?
Your device has a standard 36 month Global Telemetrics guarantee. This begins on the day the unit was originally installed. If a fault appears within this period we will repair or replace the device for you.
Should a fault develop within the first year of the system being installed you are required to contact your supplying dealer who will aim to rectify the problem for you. After this period, please contact Global Telemetrics who will arrange for the required work to be completed.
We also offer an extended parts and labour warranty after the initial 36 month warranty has expired. We can offer this extended warranty for the unit, up to a maximum of 12 years from the original purchase date.
I have purchased a vehicle with a SmarTrack tracker fitted – can I subscribe to it?
Yes. You will however, need to pay your own subscription policy. Any remaining policy from a previous owner will not be transferred to cover you. You can choose from an Annual or Duration of Vehicle Ownership policy. Please be aware, an administration fee will also be required at this point.
Once all fees have been processed we can activate the system for you. This will usually be completed remotely (over the air) via our GSM/GPS technology. Should the device not re-activate, we may need to arrange for an engineer to visit you to carry out work.
Please note Duration of Vehicle Ownership is not available on self tracking products.
What happens if I sell my car with the device still fitted?
If you sell your car with the device fitted you will need to notify us in writing. Once we have received this written confirmation, we will be able to remove your details from the account.
If you have registered an email address with us, you can inform us of any changes using this registered account. Please send your email to: customerservices@globaltelemetrics.com
You will need to include your name, customer number and vehicle registration and confirm the changes required for us to update your account.
If you do not have a registered email address with us, please send a written letter confirming the changes.
If I sell my vehicle with the tracker still connected am I due a refund?
As per the terms and conditions of the contract with us, refunds are only eligible in the first 14 days.
What do I do if I want to change any of my details recorded when installed?
If you require us to change any details on your account, we must receive these changes in writing. If you have registered an email address with us, you can inform us of any changes using this registered account. Please send your email to: customerservices@globaltelemetrics.com You will need to include your name, customer number and vehicle registration and confirm the changes required for us to update your account. If you do not have a registered email address with us, please send a written letter confirming the changes.
How is my personal information kept safe?
Global Telemetrics is recognised as ISO 27001. This ISO accreditation is for ‘Information Security Management’. For further information regarding ISO 27001 please visit https://www.bsigroup.com/