What is GPS?
GPS stands for Global Positioning System, GPS is a Satellite geolocation system for location information.
What is GPRS?
GPRS refers to the SIM connection used by Mobile Networks to send data through the SIM connection.
What is GSM?
GSM refers to the SIM connection used by Mobile Networks for calls and text messaging.
How do I know the tracker is working?
When your approved SmarTrack engineer installs your system of choice, they will commission your device via our commissioning app or the Global Telemetrics Commissioning desk. At this time, the app or Secure Control Centre team member will check the information provided by the device and confirm full operation of the SmarTrack tracker. The information will include battery voltage, battery back/up voltage, ignition key position (on or off) and its GPS position. With all of the latest models of SmarTrack tracking devices a free Android/Apple app is available to the customer to view locations.
Can I see locations of my vehicle?
If you have a CAT5/S5/SmarTrack Fleet/uTrack/Trident/Maxi/Caravan system installed you can have a full secure online account- this will show you your vehicle’s location on a virtual map. You will also have full fleet features including multiple Geofences, journey history and reports. With all the latest models of SmarTrack tracking devices a free Android/Apple app is available to view locations.
Does the device have a battery backup?
All SmarTrack hard wired tracking devices have battery backups inside, the battery backup charges everytime the vehicle’s ignition is used. The device will then run from the battery backup if the main Live supply is removed or the vehicle battery is removed.
What are Driver Detection cards?
Driver Detection cards are a recognition card system where the driver of the vehicle has to carry this card whilst they are driving. If the card is not with the car during a journey the Secure Control Centre will contact the account holder to confirm the vehicle is safe.
Does this system require any batteries?
The card itself is rechargeable through USB cable provided with the cards.
What happens if I lose my Driver Detection card?
Please contact Global Telemetrics via email@example.com a member of the team will run through the process.
Can I Purchase extra Driver Detection cards for my vehicle?
Yes, Please contact Global Telemetrics via firstname.lastname@example.org a member of the team will run through the process.
Can I turn off/on my Driver Detection Card?
Yes, the cards feature a button on the back of the card and the LED below will flash once to confirm the card is off and flash 3 times to confirm the card is on.
How long does the Battery last on a single Charge?
The battery will last for 2 – 3 months depending on vehicle usage.
Can I keep the Driver Detection Card in my Wallet/Purse?
Yes as long as the Wallet/Purse is not RFID protected.
Can I put my Driver Detection Card onto my keys / do you do a keyring version?
The simple answer for this one is no, but we feel with good reason! With the increase of thefts and violent thefts including break ins, we wanted our detection cards to be a separate entity. If someone breaks into your house and steals your keys, because the card isn’t attached, the system will generate an alert to our Secure Control Centre and we will contact you immediately. This gives us a better chance of getting your car back quickly.
Can the police see my data?
We will never share data without permission from the owner, unless under a court order / court warrant from the police. Similarly, your app account can only be accessed by you and people you give access to. To have an account added for your vehicle to the app we will need your permission and the email of the person to add it to our system.