customer services

Welcome to the second edition of In Conversation With…. 

For this edition, we interviewed our Customer Services Manager, Cath. Cath is not only the star of some of our marketing videos but an integral part of the inner workings of Global Telemetrics. 

Over the years if you are a dealer or engineer you will have spoken and known Cath and she is loved across the board, plus if we are honest, we are all a tiny little bit scared of her too! (Sorry Cath)

Customer Services is vital to Global Telemetrics operations and is the frontline for assisting and dealing with any issues our fantastic customer base may have. Cath has been with us for 6 years and her excellent skills led her to now become the glue that holds the Customer Service department together. 

We sat down with Cath to ask her about her time at Global Telemetrics. 

GT: What attracted you to the role? 

Cath: I had been doing a similar role for another company and this seemed the perfect fit for me as I was leaving that company.

GT: What do you most enjoy about your job? 

Cath: Getting jobs booked within a certain time frame, commissioning units and sorting problems – all of it really!

GT: What challenges do you face each day? 

Cath: Organising dates and times for engineers to visit locations, hitting all of our targets and keeping our sales director busy lol! 

GT: What would your perfect day look like?

Cath: Doing what I am doing now and more! 

GT: What is your proudest moment while working here? 

Cath: Winning the in house end of year award for SmarTrack Queen of the year, looking after our corporate clients and keeping them happy!

GT: What is the biggest tip you could give someone about protecting their vehicle? 

Cath: Install a tracking device.

GT: If you could do the role of one other person for a week, who would you choose? 

Cath: Dan, our Head of Technical – knowing everything and fixing issues!

GT: What do you get up to outside of work? 

Cath: I enjoy going out for meals.

GT: And finally…. What has been your funniest moment while working for Global Telemetrics? 

Cath: Getting everyone’s names wrong! 

27 Feb: January Recovery Highlights – £1.3m recovered

Hot off the heels of announcing our recovery total for 2023 of £39.4m, in January, Global Telemetrics tracking devices were responsible for the recovery of £1.3m worth of vehicles.

17 Jan: 2023 End of Year Review – £39.4m of stolen vehicles recovered

£39.4m vehicles recovered in 2023! Theft recovery rate rises again, as Global Telemetrics see an increase in their end of year figures.

21 Dec: November 2023 Recovery Highlights – £4.1m Recovered

During November 2023, Global Telemetrics were responsible for the recovery of £4.1m vehicles.

This takes the year’s total to £36.1 million so far, which is just £700k short of surpassing 2022’s final total, which during December has now been surpassed.